Privacy Policy

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Last updated: 30 April 2026

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1. Introduction

PlanCo Homes ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information gathered through our website at plancohomes.com.au (the "Website").

This policy applies only to information collected through the Website. It does not cover information you provide to us outside of the Website, such as during in-person meetings, phone calls or as part of any client engagement.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also adhere to obligations under the Australian Consumer Law.

By accessing or using the Website, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information you provide voluntarily

When you interact with the Website, you may choose to provide personal information, including:

• Full name
• Email address
• Phone number
• Suburb or location
• The service you are enquiring about
• Any additional information you include in messages, enquiry forms or correspondence

You may choose not to provide this information, however doing so may limit our ability to respond to your enquiry.

2.2 Information collected automatically

When you visit the Website, certain information is collected automatically through your browser and our analytics tools, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on each page
• The website you visited before ours (referring URL)
• Date, time and duration of your visit
• General geographic location based on your IP address

This information is generally aggregated and used for analytical purposes.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve your browsing experience and to help us understand how visitors use the site.

What is a cookie? A cookie is a small text file placed on your device when you visit a website. Cookies allow the site to remember your preferences and recognise your device on return visits.

Types of cookies we may use:

• Essential cookies: required for the Website to function properly
• Performance and analytics cookies: help us understand how visitors interact with the Website (for example, Google Analytics)
• Functionality cookies: remember choices you make to enhance your experience
• Third-party cookies: set by services we use, such as analytics or social media platforms

You can manage or disable cookies through your browser settings. Disabling cookies may affect your ability to use some features of the Website.

4. How We Use Your Information

We use information collected through the Website to:

• Respond to enquiries submitted through contact or enquiry forms
• Provide information about our services when requested
• Improve the performance, design and content of the Website
• Analyse visitor behaviour and Website trends
• Maintain the security and integrity of the Website
• Comply with legal and regulatory obligations

We do not sell your personal information to any third party.

5. Disclosure of Information

We may disclose information collected through the Website to:

• Service providers who help us operate the Website, such as hosting providers, analytics platforms and email service providers
• Professional advisors where reasonably required, such as IT consultants or legal advisors
• Government, regulatory or law enforcement bodies where required by law

Any third parties we engage are required to handle your information in line with applicable privacy laws.

6. Overseas Data Transfers

Some of the third-party service providers we use may store or process information outside of Australia. This may include countries such as the United States and within the European Union, depending on the location of the relevant service.

Where this occurs, we take reasonable steps to ensure the recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

By using the Website, you acknowledge that your information may be transferred and stored overseas.

7. Data Security

We take reasonable steps to protect personal information collected through the Website from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Use of secure hosting environments
• SSL encryption for data transmitted through the Website
• Restricted access to information on a need-to-know basis
• Regular review of our security practices

While we take care to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information collected through the Website only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate, incomplete or out of date
• Request deletion of your personal information, subject to legal and operational requirements
• Opt out of receiving marketing communications at any time
• Withdraw consent for the use of your information, where consent was the basis of collection
• Lodge a complaint about how your information has been handled

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond within a reasonable timeframe, generally within 30 days.

10. Third-Party Websites

The Website may contain links to third-party websites, services or resources. These links are provided for convenience only.

We do not control these third-party websites and are not responsible for their privacy practices, content or terms of use. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

The Website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information through the Website, please contact us and we will take reasonable steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors.

The most current version will always be available on the Website, with the "Last updated" date shown at the top. We encourage you to review this policy periodically.

Continued use of the Website after changes are published constitutes acceptance of the updated policy.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in the first instance using the details below. We take complaints seriously and will work with you to resolve the matter promptly.

To make a complaint, please:

1. Email us with the subject line "Privacy Complaint"
2. Include details of your concern and any relevant information
3. Allow us up to 30 days to investigate and respond

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

14. Contact Us

For any questions, requests or concerns relating to this Privacy Policy or your personal information, please contact us:

PlanCo Homes

20 Payneham Road, Stepney SA 5069

Email: info@plancohomes.com.au

Website: plancohomes.com.au

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